Results. Simplified. Sounds good, right? But results can only happen if users adopt the new tool or solution. You’ve probably been in a situation like this before. You have a business problem. You’ve invested in the best technology to solve the problem. But the new solution was never really embraced, and as a business leader, you just can’t understand why users aren’t leveraging the solution. The challenge is even greater when you have to justify the solution investment to the executive team.
It all comes down to lack of user adoption.